Apply to be our Operations and Development Officer

HOPE not hate is the UK’s leading anti-fascist organisation. Over the last five years, we have grown steadily, with our research and intelligence work exposing and undermining the far right, even foiling a murder plot, and our community engagement providing expertise to vulnerable communities and our work in schools growing exponentially to teach young people to recognise and challenge prejudice and hate.  

We’re looking for someone with operational experience of keeping an organisation running. You’ll be responsible for day-to-day operations and supporter care and will be one of the drivers of growth as we continue to fulfil our mission. This is a role that will suit someone who enjoys supporting a team and who has good attention to detail and excellent administrative skills. 

If you’re passionate about challenging the far right and building hope in communities, and would like to use your operational expertise to help HNH grow and thrive, we want to hear from you. 

Apply for this role

Deadline for applying: 9am on Friday 7 May

Salary: £28,000 to £30,000 (inc. London Weighting if applicable – £2,556 for Inner London, £1,869 for Outer London) dependent on experience 

Benefits: Pension, 25 days annual leave 

Reports to: Deputy Director 

Based in: London office. (We are willing to consider remote working within the UK, with regular in-person meetings in London, for the right candidate.) 

What you’ll be doing in this role 

Working as a member of our Operations team, this role includes: 

  • Supporting the Senior Management Team in promoting a positive working environment that prioritises colleagues’ wellbeing and encourages learning and development across the team  
  • Taking responsibility for daily HR functions such as tracking expenses, holidays and sick days, and liaising with our HR consultant on policy, contract and handbook development 
  • Leading on HNH’s vendor relationships, including phone companies, tech vendors, building management and others 
  • Managing aspects of donor and supporter care, including but not limited to interactions with supporters, promoting fun fundraising challenges, and other engagement to best support and retain supporter relationships 
  • Working on major fundraising events, such as dinners and online fundraisers 
  • Supporting the Education and Training team, by marketing our programmes, and managing bookings for schools and organisations 

What we think you’ll need to be able to do the job 

We expect applicants to show a range of experiences: 

  • 2-3 years experience of operations, charity administration, fundraising or a similar environment which demonstrates your ability to do this job, and an understanding of how charities and non-profits run.
  • Proactive and results orientated, with great attention to detail, as well as having the ability to plan and organise several workstreams effectively.  
  • Confident in engaging a team productively in administrative essentials.  
  • The ability to get under the hood of governance and policy, and communicate to a team, identifying who needs to know what to ensure an organisation is well run and that team members are supported to thrive at work 
  • Ability to write for donor audiences, as well as confidently pitch our programmes to service users electronically and on the phone 
  • Experience of data management, for example CRM such as Salesforce 
  • 100% commitment to HOPE not hate’s values and objectives, a self-starting, communicative and organised personality, ready to help HOPE not hate thrive and grow. 

You will have emotional resilience to work in a field that can involve challenging content, good judgement and prioritisation skills, and the confidence and ability to work under pressure and reduced timescales. You will be comfortable working in an environment that requires discretion 

We believe that our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team. We are an antifascist organisation, which strives to be an effective ally in the wider fight against racism and inequity.  

How to apply 

To apply, you’ll need to set out your most recent professional roles, and then answer the following questions to set out how you meet the criteria for this role. Each answer has a character limit of 2,000 characters 

  1. Please list the jobs you have done over the last five years, listing the organisation, your title and a brief summary of your responsibilities. 
  1. Please tell us about how your professional experience would enable you to do the role, outlining how you feel ready to take on the responsibilities outlined above 
  1. What do you think the key challenges for non-profits are in Britain today? 
  1. When have you faced the challenge of pitching the work of an organisation or company to an external audience in a past role and hit your goals in a way that you feel especially proud of? 

Click here to apply for this role by answering these questions and by completing the diversity and monitoring form. 

Apply for this role